Background Reading > Gamble Safely

Safer Gambling – You’re in safe hands

Having a flutter on Lottoland’s huge selection of lottos, scratchcards and slot games can be a lot of fun! However, it’s our number one priority to keep you safe when you play with us. That’s why we wanted to tell you a little bit more about Safer Gambling at Lottoland.

Safer Gambling means staying in control, keeping on top of the time you spend playing and never spending more than what you can afford. Win or lose, we’re here for you, and we have a range of tools on hand, should you ever need them. We’d definitely encourage you to take a look! You’ll be able to find some top tips in this section, along with links to great organisations who are there to help. Be sure to check them out, and if you want a chat right now, just say “Hi” to our Support Team here.

Safer Gambling Tools

Deposit limits

Control your spending by using our deposit limit tool! You can set a daily, weekly or monthly deposit limit. Any decrease to your deposit limit will be implemented straight away. However, any request to increase your limit will initially undergo a 24-hour cooling off period. This gives you some time to review your decision.
Getting there: My Account > My Profile> Deposit Limits > Click Edit > Choose amount and save.

Or click HERE

Time – OUT

Feel like you’re in control of your gambling, but want to take a break? Then call for a time-out. Choose a time period between 24hrs, 1 week or 1 month and you won’t be able to re-open your account until your selected time period is over.
Getting there: : My Account > My Profile> Click Edit on My Account and Safer Gaming Status > Select Temporary Suspension > Select time period and submit

Or click HERE

Self–Exclusion

If you think your gambling is getting out of control, we recommend self-exclusion. This option allows you to exclude yourself from our services for a period ranging from 6 months to 5 years. We’ll process your request and send you confirmation as soon as possible. Once your account is self-excluded, you won’t have access to your account and we’ll also take reasonable steps to ensure we remove you from our marketing databases; as well as blocking registered payment methods. Any request to extend your current self–exclusion can be made by contacting our support team HERE. Should you want to return from a self-exclusion once your chosen time period has ended, just reach out to our Support Team. A 24-hour cool–off period will follow.
Getting there: My Account > My Profile > Account and Safer Gambling Status > Edit to change your account status and submit
Or click HERE

Should you feel like increasing your self–exclusion period, be aware that you can do so at any time by contacting our Customer Support Team by email or telephone. Note that once a self–exclusion period has been chosen, we won’t be able to decrease or reactivate your account until such period of time has elapsed.

Reality Check

Control the time you play by using our Reality Check tool! This feature will allow you to set a limit on your session and be informed once you have reached that limit. If you would like to activate a Reality Check on you account, please contact our Customer Support Team and they will have it activated for you! They will let you know once it is active.

Safer Gambling – Self Assessment

1. Do you find that you are Gambling more than you can afford?

2. Do you find yourself chasing past losses?

3. Do you find yourself borrowing money in order to fund your gambling activity?

4. Do you feel there is a problem with your current gambling?

5. Has gambling ever caused you any health problems, such as depression and anxiety?

6. Has gambling ever caused any financial difficulties within your household?

7. Is there ever a sense of regret or guilt as a result of gambling?

If you have answered yes to any of the above questions, do not hesitate to speak to one of our dedicated support team members HERE.
Alternatively, please visit the available professional support networks.

Support Networks

We know that problem gambling can affect lives. If you, a friend or family member suffer from gambling-related issues, we strongly recommend you contact one of our support organisations.

BeGambleAware - Offer free, confidential help for anyone who is worried about their or someone else’s gambling. Should you need urgent help you can reach the National Gambling Treatment Service here - available 24/7 for advice and help finding the right support.

Gambling Therapy Helpline - Gambling Therapy is a global service offering free practical advice and emotional support to anyone affected by problem gambling

Underage Protection

Lottoland carries out its verification checks across all customers. Should anyone under the age of 18 be found gambling, their Lottoland account will be closed and any winnings will be forfeited.

PLEASE NOTE: Lottoland does not accept liability for any 3rd party software.